HTC Cell Phone HTC Touch Pro 2 Cell Phone User Manual

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82  Working With Company Email and Meeting Appointments
7.2 Working With Company Email Messages
Your phone gives you instant access to your company email messages and lets you manage your messages 
easier. Direct Push, Fetch Mail, Remote email search, and email flags are just some of the tools you can use to 
manage your email messages.
Note  Some messaging features depend on the Microsoft Exchange Server version used in your company. Check with your 
network administrator for the availability of these features.
Automatic synchronization through Direct Push
Direct Push technology (push email feature) enables you to receive new email messages on your phone as 
soon as they arrive in your Inbox on the Exchange Server. Items such as contacts, calendar and tasks are also 
immediately updated onto your phone when these items have been changed or new entries have been added on 
the Exchange Server. To make Direct Push work, you need to have a Wi-Fi or data connection on your phone.
Note  When Direct Push is off, you need to manually retrieve your email messages.
You need to perform a full synchronization between your phone and the Exchange Server before Direct Push 
can be enabled.
Requirement  The Direct Push feature works for your phone only if your company is using Microsoft Exchange Server 2003 
Service Pack 2 (SP2) with Exchange ActiveSync or later.
To turn on Direct Push in Comm Manager
Tap Start > Settings, and then tap Communications.
On the Comm Manager screen, tap the OFF/ON slider at the right side of the Microsoft Direct Push
item.
To turn on Direct Push in ActiveSync
Tap Start > ActiveSync and then tap Menu > Schedule.
Select As items arrive in the Peak times and Off-peak times boxes.
Scheduled synchronization
If you do not want to use Direct Push, you can set a regular schedule for synchronizing Outlook email and 
information.
In ActiveSync on your phone, tap Menu > Schedule.
Select from the available options to set the synchronization schedule.
Tip  You can select a shorter interval in the Peak times box and a longer interval in the Off-peak times box, so that 
your email messages are synchronized more frequently when you are working. To set the days and hours that 
make up your peak and off-peak times, tap the peak times link at the bottom of the screen.
Instant download through Fetch Mail
The Fetch Mail feature downloads an entire email immediately without the need for you to perform a full Send/
Receive action. This limits the download to just the email message that you want and helps save data cost.
Requirement  Fetch Mail works for your phone only if your company is using Microsoft Exchange Server 2007 or later.
Tap Start > E-mail > Outlook E-mail.
Open an email message.
By default, only the first few words of the message are shown. To download the whole email, finger-
scroll to the end of the message, then tap Get the rest of this message.
Wait for the remainder of the message body to download.
Notes  •  For information about changing email sync options such as setting the download size for email, see "Customizing 
email settings" in Chapter 6.
•  When you receive an email that contains a link to a document such as a PDF or Microsoft Office document located 
on SharePoint or an internal file server, you can tap the link to view the document on your phone. You can view 
the document only if you have a Microsoft Outlook account that syncs with Microsoft Exchange Server 2007 or 
later. Exchange Server must also be set up to allow access to SharePoint document libraries or internal file servers.
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