HTC Cell Phone HTC Touch Pro 2 Cell Phone User Manual

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Managing Your Phone  133
13.7 Resetting Your Phone
Performing a soft reset
Perform a soft (normal) reset to clear all active program memory and shut down all active programs. This is 
useful when your phone is running slower than normal, or a program is not performing properly. If a soft reset 
is performed when programs are running, unsaved work is lost.
To perform a soft reset
Pull out the stylus.
Remove the back cover. For instructions, see “To remove the back cover” in Chapter 1.
Use the stylus tip to press the RESET button 
located at the upper-left side of the open back 
panel.
Your phone restarts and displays the Home 
screen.
Replace the back cover and insert the stylus 
back into its compartment.
3.
4.
RESET
Performing a hard reset
If a normal reset does not solve a system problem, you can perform a hard (full) reset. After a hard reset, the 
phone is restored to its default settings—the way it was when you first purchased it and turned it on. You 
will lose any programs you installed, data you entered, and settings you customized on your phone, and only 
Windows Mobile® software and other pre-installed programs will remain.
Warning! Your phone will be set back to factory default settings. Make sure that any additional installed programs 
and/or user data have been backed up before you perform a hard reset.
Important  If Encrypt files when placed on a storage card is enabled, backup all files from the storage card before 
using Clear Storage, hard reset, or updating the operating system. Otherwise you will no longer be able to 
access the encrypted files on the storage card. Use ActiveSync or Windows Mobile Device Center to transfer 
files between your storage card and computer. After the procedure, copy your files back to the storage card.
To perform a hard reset
With the phone turned off, press and hold the TALK/SEND and END keys first, and then press and hold 
the POWER button until you see the following message on the screen.
This operation will delete
all your personal data,
and reset all settings
to manufacturer default.
Press VolUp to restore
manufacturer default, or
press other keys to cancel.
Release the TALK/SEND key, END key, and POWER button.
Press the VOLUME UP button to restore the device to the factory default status, or press any other 
button to cancel the reset.
Using Clear Storage
If you can access the phone settings, you can use Clear Storage to reset your phone back to factory default 
settings.
Tap Start > Settings > All Settings > System.
Tap Clear Storage.
Enter “1234” and then tap Yes.
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