Apple MP3 Player Apple iPod Touch User Manual

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Appendix A Troubleshooting 107
Sound, Music, and Video
No Sound
Unplug and reconnect the headset. Make sure the connector is pushed in all the Â
way.
Make sure the volume isn’t turned down all the way. Â
Music on iPod touch might be paused. From the Home screen tap Music, tap Now Â
Playing, then tap .
Check to see if a volume limit is set. From the Home screen choose Settings > iPod Â
> Volume Limit. For more information, see “Music” on page 97.
Make sure you are using the latest version of iTunes (go to  www.apple.com/itunes).
If you are using the optional dock’s line out port, make sure your external speakers Â
or stereo are turned on and working properly.
Song, Video, or Other Items Won’t Play
The song may have been encoded in a format that iPod touch doesn’t support. The
following audio le formats are supported by iPod touch. These include formats for
audiobooks and podcasting:
AAC (M4A, M4B, M4P, up to 320 Kbps) Â
Apple Lossless (a high-quality compressed format) Â
MP3 (up to 320 Kbps) Â
MP3 Variable Bit Rate (VBR) Â
WAV Â
AA (audible.com spoken word, formats 2, 3, and 4) Â
AAX (audible.com spoken word, AudibleEnhanced format) Â
AIFF Â
The following video le formats are supported by iPod touch:
H.264 (Baseline Prole Level 3.0) Â
MPEG-4 (Simple Prole) Â
A song encoded using Apple Lossless format has full CD-quality sound, but takes up
only about half as much space as a song encoded using AIFF or WAV format. The same
song encoded in AAC or MP3 format takes up even less space. When you import music
from a CD using iTunes, it is converted to AAC format by default.
Using iTunes for Windows, you can convert nonprotected WMA les to AAC or MP3
format. This can be useful if you have a library of music encoded in WMA format.
iPod touch doesn’t support WMA, MPEG Layer 1, MPEG Layer 2 audio les, or audible.
com format 1.

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