Axis Communications Security Camera Axis Communications Security Camera User Manual

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36
AXIS M3011 - Troubleshooting
Symptoms, Possible Causes, and Remedial Action
Problems setting the IP address
When using ARP/Ping
Try installation again. The IP address must be set within two minutes after power is
applied to the camera. Ensure the Ping length is set to 408. See Installation Guide.
The camera is located on a different
subnet
If the IP address intended for the camera and the IP address of your computer are
located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an appropriate IP address.
The IP address is being used by another
device
Disconnect the camera from the network. Run the Ping command. (In a Com-
mand/DOS window, type ping and the IP address of the unit).
If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means
that the IP address may already be in use by another device on your network. You
must obtain a new IP address and reinstall the unit.
If you see: Request timed out - this means that the IP address is available for use
with your camera. In this case, check all cabling and reinstall the unit.
Possible IP address conflict with
another device on the same subnet
The static IP address in the camera is used before the DHCP server sets a a dynamic
address. This means that if the same default static IP address is used by another
device, there may be problems accessing the camera. To avoid this, set the static IP
address to 0.0.0.0.
The camera cannot be accessed from a browser
The IP address has been changed by
DHCP
If the camera and client are on the same network, Run AXIS IP Utility to locate the
camera. Identify the camera using its model or serial number. Alternatively:
1) Move the camera to an isolated network or to one with no DHCP or BOOTP server.
Set the IP address again, using the AXIS IP Utility (see the Installation Guide) or the
ARP/Ping commands.
2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the
main network. The unit now has a fixed IP address that will not change.
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select
the required service and then configure IP address change notification from the net-
work settings. Return the unit to the main network. The unit now has a dynamic IP
address, but will notify you if the address changes.
Other networking problems
Test the network cable by connecting it to another network device, then Ping that
device from your workstation. See instructions above.
Camera is accessible locally, but not externally
Broadband router configuration
To configure your broadband router to allow incoming data traffic to the camera,
enable the NAT-traversal feature which will attempt to automatically configure the
router to allow access to the camera.
This is enabled from Setup > System Options > Network > TCP/IP Advanced.
Firewall protection
Check the Internet firewall with your system administrator.
Default routers required
Check if you need to configure the default router settings.
Problems with the MPEG-4/H.264 format
No MPEG-4/H.264 displayed in the
client
Check that the correct network interface is selected in the AMC control panel applet
(network tab).
Check that the relevant MPEG-4/H.264 connection methods are enabled in the AMC
control panel applet (network tab).
In the AMC control applet, select the MPEG-4/H.264 tab and click the button Set to
default MPEG-4/H.264 decoder.
No multicast MPEG-4/H.264 displayed
in the client
Check with your network administrator that the multicast addresses used by the
camera are valid for your network.
Check with your network administrator if there is a firewall preventing viewing.
Multicast MPEG-4/H.264 only accessi-
ble by local clients
Check if your router supports multicasting, or if the router settings between the cli-
ent and the server need to be configured. The TTL (Time To Live) value may need to be
increased.

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