Black Box Cable Box Black Box Cable Box User Manual

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Appendix. Troubleshooting
A.1 Calling Black Box
If you determine that your 2- or 4-Port ServSwitch DT Pro II KVM Switch is
malfunctioning, do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
A.2 Shipping and Packaging
If you need to transport or ship your 2- or 4-Port ServSwitch DT Pro II KVM Switch:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the 2- or 4-Port ServSwitch DT Pro II KVM Switch for
repair, make sure you include everything that came in the original package.
Before you ship, contact Black Box to get a Return Authorization (RA)
number.
APPENDIX: Troubleshooting

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