AT&T Cordless Telephone EL51110 User Manual

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48
Appendix
Troubleshooting
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your telephone.
Your caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
Make sure the home area code is set correctly in the telephone (see
Home area code on page 14).
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (see Telephone base
installation on page 4). The filter prevents noise and caller ID problems
caused by DSL interference. Please contact your DSL service provider for
more information about DSL filters.
My telephone does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features provided by
your telephone service provider. Caller ID features work only if both you and
the caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
A icon shows on the display and I don’t know why.
Your telephone has voicemail indication. If appears on the display, then
your telephone has received a signal from your telephone service provider
that you have a voicemail message waiting for you to retrieve from your
telephone service provider. Contact your telephone service provider for more
information on how to access your voicemail.
I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
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