Apple MP3 Player Apple iPod Shuffle 3rd Gen User Manual

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Chapter 6 Tips and Troubleshooting 29
If iPod shuffle isn’t playing music
 iPod shuffle might not have any music on it. If you hear the message “Please use
iTunes to sync music,” connect iPod shuffle to your computer to sync music to it.
 Slide the three-way switch off and then on again.
 Make sure the earphone or headphone connector is pushed in all the way.
 Make sure the volume is adjusted properly. A volume limit might be set. See “Setting
a Volume Limit” on page 25.
 iPod shuffle might be paused. Try clicking the Center button on the earphone
remote.
If you connect iPod shuffle to your computer and nothing happens
 Connect iPod shuffle to a high-power USB 2.0 port on your computer. Your
iPod shuffle battery may need to be recharged.
 Make sure you’ve installed the latest iTunes software from
www.apple.com/ipod/start.
 Try connecting the USB cable to a different USB 2.0 port on your computer. Make
sure the USB cable is firmly connected toiPod shuffle and to the computer. Make sure
the USB connector is oriented correctly. It can be inserted only one way.
 iPod shuffle might need to be reset. Turn iPod shuffle off, wait 10 seconds, and then
turn it back on again.
 If iPod shuffle doesn’t appear in iTunes or the Finder, the battery may be completely
discharged. Let iPod shuffle charge for several minutes to see if it comes back to life.
 Make sure you have the required computer and software. See “If you want to double-
check the system requirements” on page 30.
 Try restarting your computer.
 You might need to restore iPod software. See “Updating and Restoring iPod shuffle
Software” on page 31.
 iPod shuffle may need to be repaired. You can arrange for service on the iPod shuffle
Service & Support website at www.apple.com/support/ipodshuffle/service.
If you can’t sync a song or other item onto iPod shuffle
The song might have been encoded in a format that iPod shuffle doesn’t support. The
following audio file formats are supported by iPod shuffle. These include formats for
audiobooks and podcasts:
 AAC (M4A, M4B, M4P) (up to 320 kbps)
 Apple Lossless (a high-quality compressed format)
 MP3 (up to 320 kbps)
 MP3 Variable Bit Rate (VBR)
 WAV
 AA (audible.com spoken word, formats 2, 3, and 4)
 AIFF

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