Apple MP3 Player Apple iPod User Manual

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6 Tips and Troubleshooting
Most problems with iPod can be solved quickly by following
the advice in this chapter.
General Suggestions
Most problems with iPod can be solved by resetting it. First, make sure iPod is charged.
To reset iPod:
1 Toggle the Hold switch on and off (slide it to HOLD and then back again).
2 Press and hold the Menu and Center buttons for at least 6 seconds, until the
Apple logo appears.
If iPod won’t turn on or respond
 Make sure the Hold switch is not set to HOLD.
 The iPod battery might need to be recharged. Connect iPod to your computer or to
an Apple iPod Power Adapter and let the battery recharge. Look for the lightning
bolt icon on the iPod screen to verify that iPod is receiving a charge.
The 5 Rs: Reset, Retry, Restart, Reinstall, Restore
Remember these five basic suggestions if you have a problem with iPod. Try these
steps one at a time until your issue is resolved. If one of the following doesn’t help,
read on for solutions to specific problems.
 Reset iPod. See “General Suggestions,” below.
 Retry with a different USB port if you cannot see iPod in iTunes.
 Restart your computer, and make sure you have the latest software updates
installed.
 Reinstall iTunes software from the latest version on the web.
 Restore iPod. See “Updating and Restoring iPod Software” on page 61.

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