Axis Communications Security Camera Axis Communications Security Camera User Manual

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37
AXIS M3011 - Troubleshooting
For further assistance, please contact your reseller or see the support pages on the Axis website at www.axis.com/techsup
Poor rendering of MPEG-4/H.264
images
Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
In the case of blurred text overlays, or other rendering problems, you may need to
enable Advanced Video Rendering from the MPEG-4/H.264 tab in the AMC control
panel applet.
Ensure that your graphics card is using the latest device driver. The latest drivers can
usually be downloaded from the manufacturer's web site.
Color saturation is different in
MPEG-4/H.264 and Motion JPEG
Modify the settings for your graphics adapter. Please see the adapter's documenta-
tion for more information.
Lower frame rate than expected
Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See
also the online help.
Check in the AMC control panel applet (MPEG-4/H.264 tab) that video processing is
not set to Decode only I frames.
Lower the image resolution.
Why do I not get 30 frames per second?
See the section General performance considerations, on page 40.
Image degeneration
Decrease the GOV length, see the online help for more information.
The Power indicator is not constantly lit
Faulty power supply
Check that you are using the same indoor power supply that came with the product.
The Network indicator LEDs are flashing red rapidly
Hardware failure
Contact your Axis dealer.
No images displayed on web page
Problem with AMC.
(Internet Explorer only)
To enable the updating of video images in Microsoft Internet Explorer, set your
browser to allow ActiveX controls. Also, make sure that AXIS Media Control (AMC)
component is installed on your computer.
Installation of additional ActiveX com-
ponent restricted or prohibited
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online
help for more information.
Video/Image problems, general
Image too dark or too light
Check the video image settings. See the online help on Video and Image Settings.
Missing images in uploads
This can occur when trying to use a larger image buffer than is actually available. Try
lowering the frame rate or the upload period.
Slow image update
Configuring pre-buffers, motion detection, high-resolution images, or high frame
rates, will affect the performance of the camera.
Poor performance
Poor performance may be caused by heavy network traffic, multiple users accessing
the unit, low performance clients, use of features such as Motion Detection, Event
handling, Image rotation other than 180 degrees.
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, that is, at
least 16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
The overlay or privacy mask may have been positioned incorrectly or may be too
large. Refer to Overlay Image Requirements and Limitations in the online help for
more information.
Browser freezes
Older browsers
Update your browser and Java to latest versions.
Problems uploading files
Limited space
There is only limited space available for the upload of your own files. Try deleting
existing files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if
there are sudden changes in the lighting, motion detection may be triggered mistak-
enly. Lower the sensitivity setting to avoid problems with luminance.

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